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Closing the Loop on Inbound Leads

My career began as a tele-support rep for an insurance agency automation system.  Our role was to quickly return calls from customers and help resolve their system problems.  Speed was paramount with emergency calls placed at the top of the queue.  Because inbound calls were categorized with brief descriptions and codes, we also gave priority to problems that could be quickly resolved (while it was good for our quotas, there was also no reason to make customers wait an hour for a two-minute fix).

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The ConnectLeader B2B Sales blog is written to share productivity tips, tools, news, and other information relevant to managers and senior executives interested in B2B sales productivity, demand gen, inside sales, sales operations, and business development issues.

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